Neon Signs Received Broken:

Your neon sign comes with a guarantee that it will not be broken during shipping.  IT IS IMPORTANT THAT YOU CHECK THE NEON SIGN UPON RECEIPT. All claims for breakage and/or damage, whether concealed or obvious, MUST be reported within 24 hours of delivery as indicated  by the records of the carrier. Please email sales@firehouseneon.com to report damage. Failure by the purchaser to report any claims for breakage and/or damage within 24 hours shall cause the purchaser to waive the claims. If concealed damage is discovered, you MUST save all cartons and packaging for a possible inspection by the carrier. We will at our discretion promptly replace or repair the neon glass. This may or may not involve the return of the sign at our expense.

 

Neon Signs Under Warranty that Stop Working:

Your neon sign and transformer comes with a two year manufacturers warranty (unless specified otherwise). If your neon sign stops working while under warranty please contact Fire House Neon by phone or email and ask for the "Returns Department". You will be given instructions. Note that we do not accept any shipments shipped freight collect.

Fire House Neon will not accept neon signs for warranty service unless packed in Fire House Neon-approved original or replacement packaging. End user should save original packaging material incase service become necessary.

You must send your box prepaid. Note that you will be billed for the return shipping. Warranty does not include glass breakage, except as noted above.

Neon Signs Not Under Warranty that Stop Working:

Your neon sign comes with a two year warranty (unless specified otherwise). If your neon sign is no longer under warranty, you should follow the same procedure as above except that you will be billed for the repairs and return shipping.

IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE), ARE LIMITED TO TWO YEARS (UNLESS SPECIFIED OTHERWISE) FROM THE DATE OF RECEIPT OF YOUR FIRE HOUSE NEON PRODUCT BY YOU. WE WILL
NOT PAY FOR LOSS OF TIME, LATE DELIVERY, INCONVENIENCE, LOSS OF USE OF YOUR FIRE HOUSE NEON PRODUCTS, PROPERTY DAMAGE CAUSE BY YOUR FIRE HOUSE  NEON PRODUCT OR ITS FAILURE TO WORK OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. 

This warranty does not cover (i) breakage of glass tubing resulting from events outside of Fire House Neon’s control, except as provided above or (ii) defects resulting from events out of Fire House Neon’s control. Events outside of Fire House Neon’s control include alterations, unauthorized repair, failure to follow instructions, misuse, fire, flood, or acts of God.

State law rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

 

Returns:

A restocking fee of 25% of the cost of the product(s) (less shipping) will be applied to all material returned within 30 days of purchase after the customer receives the product(s). No product can be returned after 30 days of receiving the unit. There are NO REFUNDS on custom items. All returned products must be in the original packaging material and deemed to be in resalable condition. Returns must be accompanied by a return authorization number that the customer may receive by contacting sales@firehouseneon.com. Customer may pay for return freight charges of non-defective merchandise. Returns shipped collect will be refused. WE WILL
NOT PAY FOR LOSS OF TIME, LATE DELIVERY, INCONVENIENCE, or LOSS OF USE.